Delivers excellent service to all members, guests, and program participants.  Responds to member and guest needs, promotes health & wellness, ensures safety of members, carries out policies and procedures as outlined by the YMCA, and maintains cleanliness and organization of the building.

• Promotes and fosters an environment for both members, program participants and staff where program activities that are culturally relevant, developmentally appropriate, and consistent with YMCA values.
• Supervise the building by actively walking assigned areas, including stairwells and restrooms.
• Effectively communicate via telephone, email and in person.
• Communicate with other staff on duty if issues arise (i.e., safety concern, disciplinary issues, inclement weather).
• Be actively present in the building, interacting with members and staff, as well as monitoring program and services areas to make sure staff are present for work and performing assigned duties and following applicable polices.
• Greet each member you see. Welcome them and use their name if known. Make extra attempts to learn their name if it is unknown.
• Complete cleaning duties as outlined by shift checklist (i.e., re-racking weights, cleaning machines, facility mats, gym equipment, pool decks).
• Approach discipline problems as the arise from a de-escalation as central to the response and complete proper written documentation.
• Respond quickly to any emergencies within the building.
• Report accidents or injuries to your Supervisor or Branch Director as appropriate.
• Be aware and monitor all activities in the building during your given shift and ensure accurate set up for all parties, classes, events, and programs.
• Complete end of shift reports, detailing any incidents that occurred.
• Able to open and/or close the building and be responsible for locking up the facility and completing closing procedures.
• Communicate program/class changes as they occur by posting signs and speaking with members.
• Respectfully address any issues with on duty staff and complete proper documentation of issue.
• Ensure the safety of members while using all areas of the YMCA, as well as by keeping the area clear of any safety hazards (i.e., free weights, broken equipment, towels on pool deck, equipment in gym).
• Utilize the work order system to report needs of the gym or general use areas. Report broken fitness equipment to Fitness and Wellness Director and pool concerns to Aquatic Director.
• Track facility usage 2 times per shift on building supervisor checklist.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
• Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships and programs.
• Build relationships with members; helps members connect with one another and the YMCA
• Communicates well with others and is a leader with coworkers
• Maintain and enforce safety procedures and policy and respond to any and all emergencies
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
• Apply all YMCA policies and procedures dealing with member services
• Maintain a clean, organized, and stocked workspace, handle balance and receipt all money handled at the desk, arrive on time, open/close Y facility as scheduled, schedule court reservations and fitness orientations, accept locker requests, issues and tracks equipment, keys, and communications.
• Additional duties may be assigned at the discretion of your supervisor or in their absence by another facility director.

Child Abuse Policies & Prevention: The YMCA enforces policies to prevent child abuse. Allegations or suspicions are taken seriously and reported to authorities. Procedures include unscheduled visits, open doors for parents, and a code of conduct for staff. We screen carefully to prevent abusers from being hired and provide child abuse prevention training to staff. Employees who fail to support these policies will be subject to discipline, up to termination. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years of age, 21 years preferred.
• Basic Knowledge of Computers.
• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales, or related experience.
• Basic knowledge of safe lifting, health & wellness concepts, and best practices.
• Ability to physically lead activities in the wellness room areas.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to read, respond to common inquiries or complaints from members, parents, administration, children, and ability to effectively present information to staff, member children and parents.
• Strong problem-solving skills and the ability to resolve issues as they arise and then complete proper documentation.
• Have leadership competencies in the identified key areas
• Ability to learn quickly.
• Ability to work with integrity, discretion, and a professional approach.
• Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to complete all required trainings within 60 days of employment, including but not limited to CPR, first aid, Living Our Cause, DCFS Mandated Report, IL Gateway Registry Modules and to maintain these certifications as current as outlined by regulations or requirements.

• Free 1 Parent Family Membership
• 8% Retirement for Vested Employees
• Paid Leave for All

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.